Question 1

Can my clients update their estate plans once they have been created?

Accepted Answer

Once your clients have created an estate plan with Wealth, they can go into their account anytime and update their information, so their estate plans are always valid and current.

Question 2

Are your documents state-specific?

Accepted Answer

Because every state has different laws, our documents are customized to be legally compliant in the state where your clients live.

Question 3

What documents does Wealth.com offer?

Accepted Answer

Each of our best-in-class estate planning documents are legally valid in the U.S. jurisdiction for which it was designed, including Individual and Joint Revocable Trusts (i.e., Living Trusts), Last Wills & Testaments, Advance Health Care Directives, Financial Powers of Attorney, and Nominations of Guardianship. Alongside Trust documents, members have access to additional documents including Pour-Over Wills, General Assignments, Certificates of Trust, Schedules of Property, and Wealth’s proprietary Trust Owner’s Manual. Each of our documents include signing instructions that are customized to the member’s document and state to make it easy to validate documents following state guidelines once drafting is complete.

Question 4

How is Wealth.com set up for me and my clients?

Accepted Answer

Designed for clients and built for advisors, our platform was created with collaboration, transparency and security in mind. Advisors can administer access to clients and monitor progress as well as obtain unique client insights on an ongoing basis through the Management Dashboard.

Question 5

Are you SOC 2 Type II compliant?

Accepted Answer

Yes. SOC 2 Type II is a set of compliance requirements and processes targeted for third-party service providers. It was developed to help companies determine whether their vendors can securely manage data and protect the interests and privacy of their clients. Wealth is proud to be a SOC 2 Type II certified company, and we go beyond the regular Security SOC2 requirements, including Availability, Integrity, Confidentiality and Privacy requirements.

Question 6

How do I invite my clients?

Accepted Answer

There are several ways that you can invite your clients to create their Wealth.com accounts. There is no single approach, and our Partner Success Team is here to help ensure you have the tools you need to optimize your business plan using Wealth.com. Most popular ways to invite clients: (1) Within your Dashboard, you can add email addresses to send invites individually or several at a time. Click “Invite Client” from your dashboard to get started. (2) Within the same “Invite Client” pop-up, you can copy your unique invitation link to send to your clients through your own preferred method of communication. This option is great for a customized invitation or if you are sending a mass email to your client base through a different CRM system. (3) Through your Partner Success Manager, you can bulk invite clients by providing a spreadsheet with client email addresses. Advisors appreciate the flexibility to either trigger invites, or suppress the automated invites and instead use their preferred CRM system to send more custom messages. (4) Through our partner integrations, you can connect with your CRM system and trigger invites accordingly. Please reach out to your Partner Success Team if you’re interested in learning more or getting your CRM system on our roadmap.

Question 7

What does the onboarding experience entail?

Accepted Answer

Your Partner Success Manager is available from the day you partner with Wealth.com to support you every step of the way. Typically, we start with a group or 1:1 onboarding call: Introduce advisors to their personal success manager. Ensure advisors can log in and walk through all features.  Discuss marketing collateral and various ways we educate clients to encourage adoption. Review support channels available to advisors and their clients. Answer any specific questions you have.  From there, we will continue to send you education, support, and feature releases as they become available. If you ever need assistance, you can reach out to your Partner Success Manager directly, or you can reach any member of the Wealth support team via the in-app widget or by emailing support@wealth.com.  The experience for your clients begins once you invite them. (See “Best Practices” for more information as to the different ways you can send invitations.) Clients will receive an invitation to create an account with Wealth.com.  The client will enter information through their private portal and opt-in to sharing information with advisors during the account creation process. Client data is then shared with advisors as read-only within the Advisor’s Management Dashboard.  Clients are given steps on where to begin, how to get started, and resources as they begin drafting or managing their estate plans through their platform.

Question 8

How do I navigate my dashboard?

Accepted Answer

Your dashboard includes a summary of outstanding clients invited, clients with plans in progress, and those who have completed their estate plan.  There is a table that shows your full client list, with the ability to search or filter for clients based on name, plan type, or status. You can also use the table headers to sort if you’re interested in seeing clients with the most recent activity.  To access additional details about a client, click on the row with their name or use the overflow menu to read more. A panel will slide in to the right of your screen showing your client’s information, including personal details, estate plan documents and summaries, financial data pulling from their profile, activity and more.

Question 9

How is my client’s information secured?

Accepted Answer

Keeping personal information and financial data safe is our top priority. Wealth uses administrative, operational and technical security processes to protect members’ personal and sensitive information.  Our SOC 2 Type II certification means that Wealth is audited against five Trust Services Criteria yearly, comprising security, availability, confidentiality, privacy and processing integrity. Multi-Factor Authentication adds an extra layer of member protection, and Wealth uses bank-level 256-Bit Encryption to ensure customer data is secure. Read more here.

Question 10

What resources do my clients have access to for support?

Accepted Answer

The platform is designed so that your clients can fully draft and complete documents on their own time. At each step of the process, they will be provided with information to help inform them when making certain decisions, including answers to frequently asked questions, “best match” logic and educational content. If they need more hands-on support, they can speak with Wealth’s internal, United States-based Member Success Team via phone, email or chat. We also have partnerships with local counsel and can connect them to an attorney in their state (or a state of their choosing) for a consultation.

A financial plan is not complete without an estate plan.

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